You must request a Return Authorization Number before sending your returned item back to Austin Air Systems Limited. You may contact us by email at firstname.lastname@example.org to obtain a Return Authorization Number and return instructions. Please be sure to have your order number and the serial number of the item being returned when contacting us.
Any packages returned without a Return Authorization Number will not be accepted for refund.
There may be a restocking fee for replacement filters ordered in error.
Refunds will be processed within 3 to 5 business days of receipt of the returned product at our facility.
Please note: this policy strictly pertains to orders purchased through our website directly.