You Asked. We Answered.

Questions About Austin Air.

How long has Austin Air Systems been in business?

Since 1990.

Why are Austin Air's products superior to others on the market?

Austin Air cleaners are the only purifiers on the market which are clinically-proven to be effective. We have partnered with top hospitals, research organizations, and a government testing body to conduct clinical trials, including Battelle Laboratories, Johns Hopkins University, the American Academy of Pediatrics, Cincinnati Children’s Hospital, the University of Washington, Olin College of Engineering, and Illinois Institute of Technology.

All of our clinical trials have shown the effectiveness of our products to improve health outcomes, making us the only air purifier on the market to receive universal approval. Our clinically proven filter technology is far more comprehensive than other air purifiers on the market.

Austin Air uses 60 square feet of True Medical-Grade HEPA in all Standard size air purifiers. The Junior units have 30 square feet of True Medical-Grade HEPA. All standard size Austin Air filters use over 780 cubic inches or approximately 15 pounds of activated carbon and zeolite. The Junior units use over 312 cubic inches or up to 6 lbs of activated carbon and zeolite mix.

 
The Bedroom Machine also uses a Military Grade HEGA Carbon Cloth for extra protection against chemicals, gases, viruses and bacteria.
Austin Air's products are made of steel and use a powder coat paint, which is baked on, so our products do not offgas harmful fumes or volatile organic compounds (VOCs). Other companies use plastic components and/or sprayed on paint, causing them to emit gases that lower the air quality instead of improving it.

 
Austin Air products have a high-velocity airflow, which creates a clean air pocket around the user. If you turn on an Austin Air Purifier next to a competitor’s, you can really feel the difference. Our units can clean the air in most bedrooms in less than 15 minutes.

 
Finally, our 5-year filter life is unrivaled. Our competitor filters last for a fraction of this time, making the long-term cost much higher.

Is there a warranty with my unit and filter?

Austin Air offers a 30-day money back guarantee. The motor, fan and other working parts are guaranteed for 5 years. The filter carries a pro-rated 5-year warranty. This means if the filter lasts less than 5 years, Austin Air will discount the cost of a new filter based on the number of years the old filter has been in use.

What is the prorated discount on replacement filters?

Up to 2 years of use: 40% off retail price, plus shipping.
2 to 3 years of use: 30% off retail price, plus shipping.
3 to 4 years of use: 20% off retail price, plus shipping.
4 to 5 years of use: 10% off retail price, plus shipping.

How do I know when the filter is full and needs to be replaced?

One of the outstanding features of Austin Air cleaners is that the filters last up to 5 years, far longer than other air cleaners on the market.

There are two ways to know that the filter needs replacing. First, if you smell an unpleasant odor coming from the unit, the carbon is likely full. Second, if you notice a significant reduction in airflow, the HEPA is likely full and you’ll need to replace your filter.

You can order a replacement filter on our website.

All standard-sized filters fit standard-sized units built after 1996. Any units built before 1996 will need to use the Allergy Machine replacement filter. All Junior filters fit into every Junior unit.

If you have questions, please don’t hesitate to reach out via our contact form, email info@austinair.com, or call us 1-800-724-8403 / (716) 856–6023.

I just received my unit, now what should I do?

Our units are designed to run hassle free. Simply unbox your unit. Place it in any room at least 4 inches away from the wall. Switch it on the highest setting for a few hours and then turn down to a setting you feel most comfortable with.

What exactly is a HEPA filter?

The HEPA (High Efficiency Particulate Arresting) air filter was developed by the US Atomic Energy Commission to filter out sub-micron sized particles. All True Medical-Grade HEPA is laser-tested and must remove a minimum of 99.97% of all particulate matter down to 0.3 microns in size. A human hair is about 300 times too large to penetrate a HEPA filter.

How many square feet of HEPA does each unit use?

All standard-sized units use 60 square feet of True Medical-Grade HEPA. All Junior-sized units use 30 square feet of True Medical-Grade HEPA. The “it” uses approximately 10 square feet of HEPA. Austin Air leads the industry with the amount of True Medical-Grade HEPA we use in our purifiers.

What is activated carbon?

Activated carbon is made from carbon-rich materials like coal, wood, or nutshells that have been heated or otherwise treated to increase its adsorptive power. This makes it extremely effective at adsorbing contaminants like gas molecules and odors. Activated carbon is the most common element in military gas masks for this reason.

Activated carbon is also one of the two air purifier elements recommended by the Environmental Protection Agency – the other is HEPA. Austin Air leads the industry in the amount of HEPA and activated carbon in our air purifiers.

What is zeolite?

Zeolite is a natural mineral that has the distinct capability of adsorbing certain gas molecules. Zeolite is particularly effective in adsorbing formaldehyde, ammonia and carbon monoxide.

What are activated carbon and zeolite used for in Austin Air filters?

Activated carbon and zeolite are used to remove gases, odors and chemicals. Both have properties that allow them to adsorb chemicals and gaseous materials.

What is the pre-filter made of?

The pre-filter is made of a poly-cotton blend.

What is HEGA?

HEGA is short for High Efficiency Gas Absorption and is unique to Austin Air Purifiers. This Military Grade Carbon Cloth is made by weaving carbon into a cloth. This provides an extremely large surface area for the adsorption of chemicals, gases, viruses and bacteria. In fact, one square inch of HEGA carbon cloth has the same surface area for adsorption as a football-field. HEGA is featured in the Austin Air Bedroom Machine.

What is the difference between the HealthMate, the HealthMate Plus, and the Bedroom Machine?

The HealthMate and the HealthMate Plus both have four stages of filtration. The Bedroom Machine uses five.

>> All units use a large particle pre-filter. This removes particles easily seen by the naked eye (e.g. dust, hair and pet dander)

 
>> A medium particle pre-filter is used in all units to remove small to medium-sized particles (e.g. molds, spores, and pollen)

 
>> All our units also use a True Medical-Grade HEPA filter to remove 99.97% of all particles down to 0.3 microns and 99% of all particles down to 0.1 microns. This includes allergens, viruses, and bacteria.

The HealthMate and the Bedroom Machine use a blend of carbon and zeolite for the adsorption of odors, chemicals, and gases.

The Healthmate Plus also uses activated carbon with potassium iodide impregnated carbon and zeolite. This gives protection against volatile organic compounds (VOCs), formaldehydes, and benzenes.

The Bedroom Machine features a fifth stage of filtration – a Military Grade HEGA Carbon Cloth. This provides an extremely large surface area for adsorption of chemicals, gases, viruses and bacteria.

Which is better for me: the HealthMate, the HealthMate Plus, or the Bedroom Machine?

All our products are effective for people with allergies and asthma. For anyone with everyday air quality concerns the HealthMate is a great choice. The carbon blend in the HealthMate will also remove the mycotoxins that are often present when there is mold.

The HealthMate Plus is the best option for people with a new or remodeled home, where there may be high levels of chemicals and formaldehyde from paint, new carpets, furnishings, and construction materials.
The HealthMate Plus is also excellent for people living in areas affected by wildfire smoke.

The Bedroom Machine offers the ultimate protection, particularly in heavily contaminated environments or for people with extreme sensitivity to chemicals and pollutants. We also recommend the Bedroom Machine when people are looking for extra protection against viruses.

You can also watch this helpful video to help choose the best Austin Air purifier for your specific needs.

Where should I place the unit for maximum effectiveness?

It can be placed anywhere in a room, including corners, but must be at least four (4) inches from the wall to give consistent effective results.

If you only have one Austin Air purifier, we suggest placing it in your bedroom at night. People benefit the most from clean air while sleeping because this is the time that our bodies work on repairing and healing themselves. Additionally, humans lose roughly 50% of our lung capacity when we lay down, so we could use that extra fresh air while in bed.

Is the Bedroom Machine only for the bedroom?

The Bedroom Machine is named after the best place in the house to put it, where you sleep, but the Bedroom Machine is an excellent choice for any room. We even recommend it for classrooms and workplaces because of the added protection it provides against the spread of respiratory viruses.

Which filter fits my machine?

All units made in 1996 or later use our current filter design. The standard-sized filter can be used in any standard-sized machine. The same applies to all junior-sized units, all junior-sized filters are interchangeable with all junior machines.

If you purchased your unit prior to 1996, you must use our Allergy Machine replacement filter or contact our customer service team for more information on the right filter for your machine.

How did you determine that our filters will last as long as 5 years? Why?

It is the quality and quantity of carbon and zeolite plus True Medical-Grade HEPA paper that is in the filter that establishes the life of the filter.

What would cause a filter to fill up in less than 5 years?

The filter’s life will diminish sooner if the air cleaner is used in an area with many pets, new carpeting, paint fumes, heavy smoking, urban pollution, or in a location like a photo studio or woodworking shop which has an abundance of fumes, dust, etc.

Why don’t you have Bluetooth or WiFi functions like some of your competitors?

Our units are solid, robust and reliable. We do not have Bluetooth or WiFi functions linked to an app on a cell phone because cell phones don’t clean the air. It’s our filter technology, running all the time, that does that. When you receive your Austin, turn it on and leave it to run, it’s as simple as that.

What is the Cubic Feet per Minute or CFM rate?

The Cubic Feet per Minute (CFM) indicates how much air passes through the unit every minute. All standard size units are 250 CFM on high and 125 CFM on medium. The junior size units are 125 CFM on high and 62.5 CFM on medium.

What is the Clean Air Delivery Rate or CADR?

Austin Air does not endorse the Clean Air Delivery Rate (CADR) as established by the Association of Home Appliance Manufacturers (AHAM) as it does not accurately measure the delivery of clean air.

The CADR is calculated by multiplying the airflow by the filtration efficiency. A unit that has a flow rate of 200 CFM and a 50% efficient filter has a CADR of 100. A unit that has a flow rate of 100 CFM and a filter efficiency of 100% will also have a CADR of 100. Both machines have the same CADR, however the second is the better air purifier.

The testing is done over such a short period of time, and it does not take into account the fact that some methods of "air purification" do not permanently remove particles, but only cause them to cling to room surfaces by static electricity. Once the electrical charge wears off and the bonds are broken, these particles will become airborne again in the environment.

In addition, much of their testing is done in very small rooms, significantly smaller than the average room in a normal home: most of the machines tested would be utterly inadequate for use in, for example, a normal bedroom. And finally, the tests are done using devices that intermittently release particles, rather than continually releasing them as would occur in normal real-world environments. 

Due to the fact that the CADR rating does not test for any of these functions, we do not find it to be a meaningful method of evaluating air cleaners. Austin Air is not AHAM/CADR-certified because we believe it is an important part of an air cleaner's functionality that it be able to remove particles, gases and odors – not just attach them to the nearest surface – as well as perform consistently over long periods of time. 

Should I leave my unit running when I am not home?

Yes! Your Austin Air Purifier is designed to run 24/7. This ensures optimal filter performance and guarantees the air is clean and free from pollutants when you return.

How long do you think my unit will last?

If properly maintained, there is no reason why your unit will not last for many years or even decades – many of our original units are still running after more than 30 years!

What size room does a unit clean?

Square footage is very difficult to pin down because everyone’s space is different. Factors such as ceiling height, room shape, number and location of windows and doors and level of constantly incoming contaminants each have a unique effect on the amount of space that can be filtered in a given period of time. Instead, we like to say that our standard size unit is our most efficacious unit in larger interior spaces where as the Junior Unit will handle additional smaller spaces like a bedroom or office area and the “it” Unit is best for personal spaces the Junior and ‘it’ unit are not recommended for standard room sizes.

There are benefits to having the Standard Size unit as you have the ability to run it on lower speeds and still maintain greater air filtration. If you ever need and/or want to have the option of turning the unit up even more, you can.

The Standard unit is also on casters making it easier to move from one space to another.

But as with most purifiers, the machine is run by a fan…clean air will matriculate into other areas but it is going to be concentrated in the open space it is put in.

If you have further questions regarding coverage, please call customer service directly at 1-800-724-8403 and we are happy to help!

Is the air cleaner noisy to operate?

Depending on the fan setting used, the noise level ranges from less than 50 to 65 decibels, or from the sound of a whisper to the sound of a normal conversation.

Does the unit produce any harmful substances?

No. Austin’s Air cleaners do NOT produce ozone, ions, negative ions, or any other byproducts which can be dangerous to your health. This is especially true for people with respiratory problems such as asthma, emphysema, and bronchitis.

Avoid pseudo-scientific “air cleaners” on the market that worsen the air quality with harmful byproducts, instead of improving it. Some examples include:

Ionizers
Electrostatic precipitators (ESPs)
Ultraviolet germicidal irradiation (UVGI)
Photocatalytic oxidation (PCO)
Plasma “air cleaners”

Does the air cleaner have any plastic parts?

The only plastic components in the air cleaner are the fan blade, wheels, and the control knob on the front of the unit.

Is the motor varnished?

No, varnish is not used to coat the motor winding, therefore there are no fumes from the motor.

Does the Austin Air cleaner require any special maintenance?

Periodic (once a month) vacuuming of the four sides of the outside screen with the brush attachment of your vacuum cleaner is the only regular maintenance required for the air cleaner.

The VOC Carbon wrap for the Austin “it” is designed to last three months under normal conditions.

How much electricity is required to run the standard air cleaner?

All of our purifiers use an ordinary 120 volt outlet. The maximum draw for the standard unit is 147 watts at startup, which only costs pennies per hour.

What is the shipping cost of a unit?

When ordering directly from our website, register with us for free shipping.