Privacy Notice
This privacy notice discloses the privacy practices for https://austinair.com/. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
Sharing
We share aggregated demographic information, including IP addresses, with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
Links
This website may contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notice to California Residents
If some are California residents, California Code Section 1798.83 (known as the “Shine the Light” law), permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request please write to us at:
ATTN: CA Privacy Rights
500 Elk Street
Buffalo, New York 14210
Terms & Conditions
Return policy :
Austin Air Systems Limited is committed to the highest standard of quality for each of our products. Every effort is made to ensure your merchandise is shipped from our location in Buffalo, New York in perfect condition. In the unlikely event that you are not completely satisfied with your Austin Air purifier, you may return the item in its original condition and packaging within 30 days of receipt and we will provide you with a refund, a replacement or an exchange. Customized products, special orders and replacement filters are not eligible for return.
You must request a Return Authorization Number before sending your returned item back to Austin Air Systems Limited. You may contact us by email at returns@austinair.com or by phone at 800-724-8403 to obtain a Return Authorization Number and return instructions. Please be sure to have your order number and the serial number of the item being returned when contacting us.
Any packages returned without a Return Authorization Number will not be accepted for refund.
Refunds will be processed within 3 to 5 business days of receipt of the returned product at our facility.
Please note: this policy strictly pertains to orders purchased through our website directly.
Modification
From time-to-time we may change this Privacy Policy, in whole or in part, for any purpose, and without notice. By utilizing this site, you are consenting to and acknowledging the terms of this Privacy Policy.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-724-8403.
Doc #620612.1